The men and women in the Dispatch Division are the voices citizens speak to first in the event of a crisis. They are the calming voices who do their jobs behind the scenes 24 hours a day, 7 days a week. Telecommunicators serve the citizens by answering their request for Law Enforcement, Fire, and Emergency Medical Services by dispatching the appropriate assistance as quickly as possible. They are that vital link between the citizens or victim and the public safety provider who may apprehend a criminal, save their possessions from fire, save their life or the life of a loved one. They are the Officer’s life line to safety.
To become a 911 dispatcher applicants must be a high school graduate, be at least 21 years old, be able to multi task,have some computer skills, pass a typing, and written exam. Once hired as a dispatcher you must complete an intensive 6-8 week training course, complete an Emergency Medical Dispatch course, and become CPR certified. New Dispatchers must serve a period of probation for one year from the date they are hired.